FAQs

Do you ship internationally?

Yes!  FG atelier offers free worldwide shipping. 

How long will it take to ship my order?

Shipping options: 

STANDARD (Free worldwide shipping):
– Europe Union usually 3 – 7 business days
– UK usually 3 – 7 business days
– USA 5 – 9 business days
– Australia, Canada and other countries usually 7 – 16 business days 

PRIORITY EXPRESS which costs 40 EUR:
– Europe Union usually 1 – 3 business days
– UK usually 3 – 5 business days
– US, Australia, Canada and other countries usually 4 – 6 business days

What is your return and exchange policy?

During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. All the garments have to be in their original packaging and have original labelling on them. We do not accept returns with removed labels.  

Shipping charges on returned merchandise are at the customer's expense. However, FG atelier will not charge additional shipping on exchanges.

What if my product arrived damaged?

We try hard to ensure that does not happen! However, if it does happen please take photos to document the damaged product (and, if applicable, damaged packaging) and email them to us at bonjour@fgatelier.com with your order number. 

We will resolve the situation as quickly as possible.

How can I give you general feedback?

We would love to hear your feedback! Send us your stories, photos or just drop us a short e-mail (bonjour@fgatelier.com) to tell your ideas or thoughts - we are good listeners!

Does FG atelier have a showroom where i can try the collection?

Our showroom is based in Vilnius, Lithuania. We recommend booking an appointment with us to ensure we have some sizes and styles ready for you to try. To book an appointment, e-mail us at bonjour@fgatelier.com

Where are your products manufactured?

We are proud that all of our products are designed, developed and manufactured in the Lithuania (EU). 

How can i determine what size i am in your collection?

We have created a sizing guide (size guide) for you to check your own measurements against. 

If you require a customised size, we are happy to help you - we offer customisations. 

What customisations do you offer?

We have our own manufacturing studio, which enables us to offer a variety of customisations across the collection including increasing your dress length or sleeves length. If you have a specific customisation query, please contact us at bonjour@fgatelier.com

How do i track my order?

Once your parcel is shipped, we will provide you with tracking number which enables you to track your item.

Our customer service team will provide regular updates on the progress of your order, but should you need to contact us directly you can get in touch at bonjour@fgatelier.com 

Do you have any questions?

E-mail us at bonjour@fgatelier.com and we will reply soon as possible.